HRIS & Technology Support
When you don’t have an internal resource with the time or skills to perform the technical tasks required to properly maintain your HCM / WFM solution or to create reports or dashboards, the Wise technical consulting team will solve your problems and meet your deadlines.
HRIS Support
HRIS Support services from Wise Consulting include common tasks such as report development, security setup, interface monitoring/updates, data imports/exports, routine system table maintenance, and issue troubleshooting. Wise’s services also may include managing upgrades, rolling out new features, end user/manager training, adding workflows, etc.
NO CHARGE NEEDS ANALYSIS WORKSHOP
To define your best solution, we will facilitate a half-day virtual or onsite workshop (no charge) to identify:
- Current user request backlog
- Current issues pending resolution
- System utilization concerns
- Organizational vision for system capabilities
This unique workshop ensures complete alignment to define the scope, anticipated volume, necessary SLA (service level agreement), process, and cost. Each Wise HRIS Support arrangement is uniquely defined to fill our client’s need.
Technical Support
Technical Support services are appropriate when you have a specific project and need programming, configuration, or in-depth system knowledge. Clients reach out for technical support to develop reports or dashboards, handle data conversion during an acquisition, create scripts or automate the process to update data when organizational restructure occurs, etc. The Sky is the Limit!
“
Our Wise consultant is fantastic! She has already identified a number of fixes to make our processes more efficient.
— Stephanie K., Director of Employee Services, Bay Area Medical Center
Ceridian Dayforce HRIS Support