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UltiPro- Support Services

As Ultimate Software’s first and longest term Certified Implementation Partner, Wise has provided high-level support services for UltiPro since 1998. We have the most technical, functional, and operational UltiPro® knowledge in the industry.

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UltiPro Support Services

As Ultimate Software’s first and longest term Certified Implementation Partner, Wise has provided high-level support services for UltiPro since 1998. We have the most technical, functional, and operational UltiPro® knowledge in the industry.

 

Implementation

Wise Consulting guides you through critical steps to successfully deploy UltiPro. We bring a unique perspective and keen insight to make your team and project successful. The result is a well-designed and tested system and an internal team confident to execute and build upon their new-found knowledge.


Pre-Analysis

Our Pre-Analysis Workshops are a critical step in preparing your team for the UltiPro Discovery meetings. Workshop activities identify potential complexities and opportunities to streamline. This creates a solid foundation.

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Project Management

Your Wise project manager will partner with Ultimate Software to understand the assignments and deadlines associated with the client-side tasks. Internal resources will be rallied and supported to complete tasks efficiently and on time.

Configuration

As the Configuration progresses, Wise will help you maintain accurate documentation to serve as a reference for future upgrade testing or when organizational changes require configuration modification.

Acceptance Testing

Wise Consulting brings comprehensive support to design and develop test cases, coach your team through data validation and unit and parallel testing, interact with your implementation team for remediation, document results, and provide assurance your system is ready for “go live!”

Parallel Testing & Training

Ensuring both the ‘heavy’ and ‘casual’ users are ready when the system is launched requires planning, communication, and perfect timing. By coordinating with your internal training department and making the most of your vendor’s available training options, the Wise team will fill in any gaps in content.

Go Live

When you are ready for your first punches or that first payroll processing, your Wise team will be right there with you to provide assistance and assurance that all goes as planned.