TL_11 Thought Leadership Article by Wise Consulting Associates
The Importance of Dedicated System Resources
Do you have a dedicated person in your HR/Payroll department who has expert
knowledge about the functionality of your Payroll system? If not, you may be missing a
key resource that will ultimately save your company time and money.
In an age of lightning-speed technical advances, training your HR/Payroll professionals
in the basic workings of your Payroll system is not enough. With each new update,
there are often new functionalities. If you’re not aware of them, you’re not taking full
advantage of your system.
Writing for the Houston Chronicle’s Small Business section, Ruth Mayhew comments,
“Human resources information systems have evolved since the 1980s from relatively
simple computer applications to virtual vaults of sophisticated human resources
information and processes.”1 The responsibility of a dedicated HR/Payroll systems
resource person would be to keep you versed in the most beneficial and cutting-edge
features that your system has to offer.
Successful HR/Payroll Departments Have Dedicated System Resources
You may object to the idea of bringing on a new employee or consultant who is
dedicated to one system. But the cost you save by not having a dedicated system
resource you then lose when, for instance, your team fails to notice or implement new
functionality that would have kept you compliant with a new local or state regulation
or which could replace some ancillary software in place. Without a knowledgeable
systems expert, you might not know how to keep up with system enhancements and
reap additional ROI from your system.
Many large companies have either a systems analyst or a technician who is familiar
with HR/Payroll systems. The ideal is to hire someone who understands HR/
Payroll processes and is also technically trained. This person can handle system
implementation and upgrades and train both HR/Payroll professionals and IT on how to
use any new functionality as it arises.
Mayhew observes, “If your company isn’t big enough to have a dedicated human
resources technology specialist, consider outsourcing.” HR/Payroll consultants can
act as project managers on implementation and all subsequent upgrades so your HR/
Payroll team doesn’t have to take time away from their other projects. The downside
of course is cost, but the money invested in hiring an HR/Payroll project expert can
be made up when you start utilizing the system’s enhancements to improve speed,
accuracy, and strategic decision-making.
Just Scratching the Surface of Your System’s Capabilities?
The fast-paced, competitive nature of HR/Payroll software vendors has upped the ante
in system functional sophistication. Upgrades often offer new features that bring big
benefits—if you know about and use them. But without a dedicated system resource,
you might not even be using functionality introduced two upgrades ago. Maybe you
haven’t had time to dig deeper or you never made it a priority. Meanwhile, valuable
tools remain hidden away in the system.
A dedicated system employee or consultant can take the time to learn the new
offerings, identify an implementation and rollout plan, and train your department on how
to use them to your benefit.
What You Don’t Know Can Cost You
Let’s say you decide you want to offer new employees an automated way to complete
their new hire documents, sign up for needed services, and learn more about your
company—even before their first day. You start investigating systems, not realizing
that your current Payroll setup already has this “onboarding” functionality. Now you
are maintaining (and interfacing) two systems when you could have a single, integrated
That oversight will cost you in time and money.
If you still aren’t convinced of the value of a dedicated resource for your payroll, at
the minimum you should be maintaining a close relationship with your system vendor
to stay abreast of any changes. If some big developments are on the horizon, you
can contact an HR/Payroll systems consultant for some in-depth training on the new
functionality so everyone on your team knows how to use it.
Wise Consulting Associates is a leader in implementing and using technology to support Human Resources and Payroll Management. Since our founding, Wise Consulting has partnered with firms in all industries, offering specialized, diversified services for implementation, outsourcing, technology support, vendor selection, and strategic HR Support.
www.WiseConsulting.com • (800) 654-4550
Solving HR/Payroll Technology Challenges. Taking On Payroll Staffing & Complexity.